Lean Six Sigma Overview
Lean Principles
Define
Understanding the Phase
Voice of the Customer, Business and Employee
Kano Customer Model
Critical to Quality Characteristics (CTQ’s)
Cost of Poor Quality (COPQ)
Basic Six Sigma Metrics
Building a Project Charter
Exercises and Simulations
Measure
Input Process Output (IPO)
Data Classification
Process Diagrams
Correlation analysis
Measurement System Analysis (MSA)Histograms
Box Plots
Pareto Analysis (80:20 rule)
Process Capability
Hypothesis Testing
Exercises and Simulations
Analyze
Root Cause Analysis
5 Whys
Fishbone/ Ishikawa Diagrams
Failure Mode Effect and Analysis (FMEA)Exercises and Simulations
Improve
True and Apparent Efficiency
First In First Out (FIFO)
Heijunka
Shadow boards
Andon
Kanban
5S & Visual Systems
Cells
Push Vs Pull
Visual Management
Takt Time
Batching Vs Single Piece Flow
Quality at the Source
Standard Work
Theory of Constraints
SMED
Kaizen
Poka Yoke (Mistake Proofing)
RACI Charts
2 by 2 Matrices
Skill Competency Matrices
Exercises and Simulations
Control
Control Plan
Change management
Financial benefits
A3 reporting
SPC control chart
Coaching
Complete a live DMAIC project
Skill Matrix achievement
Applications
SPCXL
Microsoft Visio